The COVID-19 pandemic has caused and continues to cause massive economic disruptions across the world. The pandemic has redefined how people work and earn their living. Millions of people are forced to work from home, making employees and the corporations they work for becoming more dependent on digital technologies.
The following are telecommunication technologies that organizations continue to embrace for business continuity during these uncertain times of the pandemic:
The emergence and utilization of Web 2.0 technologies such as the live transmission of video with audio drastically changed how service industries such as hospitality and tourism were run.
Many businesses in the tourism and hospitality sector turned to live streaming, and social media platforms such as Facebook, Instagram, and YouTube to showcase their service
and product offerings to people worldwide. Social media platforms provided a low-cost and efficient transmission of interactive content between these businesses and their potential customers.
The COVID-19 pandemic caused many businesses to turn to cloud-based applications, making it possible for both staff and customers to continue accessing the organization’s services as before. This surge in demand for internet connectivity undoubtedly caused a strain on the existing internet infrastructure; hence many organizations started to embrace 5G technology for greater bandwidth and download speeds of up to 10 Gigabits per second (Gbps).
Wi-Fi 6 technologies were developed to provide faster internet speeds and coverage in indoor areas such as conference halls and lobbies. During the COVID-19 pandemic, many organizations recognized the value of Wi-Fi 6 and implemented it within your organization’s premises.
AI Goes Mainstream
Initially, the stuff of science fiction movies and Hollywood culture, Artificial Intelligence AI capabilities were felt by a more significant number of people during the COVID-19 pandemic. The integration of 5G, AI, and live streaming presented tremendous opportunities to businesses, such as; increasing the ease and efficiency of check-in and check-out experiences by giving hotel guests access to their rooms and venues through facial recognition software.
Robots Become Mainstream
The pandemic prompted businesses across different industry verticals to embrace Robots’ use as one of the contactless options for their business continuity. From preparing meals, doubling as waiters in hotel restaurants, delivering housekeeping items, and dispensing facemasks and hand sanitizers, robots are increasingly being deployed by businesses to perform a wide range of services to protect hotel guests and employees from contacting COVID-19.
The pandemic will undoubtedly come to an end. However, the pandemic has set a new
‘norm’ and businesses that hope to survive must adjust to the new norm.