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FAQ: Frequently Asked Question

 

What is a Virtual Number?

A Virtual number is telephone numbers not directly associated or aligned to a telephone line. These numbers can be assigned to different hardware devices such as IP Desk phones, software applications such as mobile apps hosted on Google Play Store or Apps installed on a computer.

 

What is an IVR?

An Interactive Voice Response (IVR) is a telephony system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team.

 

How Virtual Number is different from IVR?

Well, an IVR is a smart application for call routing based on client's response. A Virtual Number is an easily integrable number with IVR.

 

Can I make outgoing Calls in IVR?

Unfortunately, no. In IVR service, you can receive calls in the most proficient business way. To make calls, you need to purchase Small Business Suite or Outbound Call Center Solutions.

 

Does AppliPlus allow to call DND numbers?

No, we do not allow to call the DND numbers. However, there are some exceptions. Call us for details.

 

What is Missed Call Service?

A Missed call service is the most effected way to lead generation, mobile number verification etc.

 

What is Click2Call?

It is a web-based communication that is used to establish an immediate connection with another person.

 

What is a Cloud PBX?

A Cloud PBX, also referred to as Hosted PBX or Virtual PBX is an IP-based PBX solution that is entirely deployed and accessed completely through the internet.

 

What is an Outbound Call Center?

An Outbound Call Center is a modern form or telephony system where outgoing calls are the main priority. Many business, like marketing or survey firms are the most common users of this system.

 

What is an Inbound Call Center?

An Inbound Call Center is the most common form modern telephony system where incoming calls are the most important element. Customer Cares are the main users of this system.

 

Why AppliPlus's Small Business Suite is so popular?

Well, in Cloud Telephony industry in India, AppliPlus is the only provider who provides the cheapest solution with Unlimited* Incoming/Outgoing calls with all necessary modules.

 

What is AppliPlus's USP?

AppliPlus is mainly servers small businesses. So it understands the small businesses needs and views. Unlike other providers, AppliPlus offers monthly packages at a very affordable price.

 

Does AppliPlus provide any Dialer?

Yes, AppliPlus has Mobile & Desktop Dialers. You can have those for free with Small Businesses & Outbound Call Center Solutions.

 

How can I subscribe a service?

Simple, just call us at 033-6606-4252 or 012-4652-0015.
Or fill up the contact form.