A unique feature of Cloud Telephony is Click 2 Call, also known as Web call, click-to-talk, and click-to-dial. It is web-based communication used to establish an immediate connection with another person. This can be done in several ways, including phone calls, text messages, and video calls.
Sounds great? Wait, there are more
You can also initiate a connection through a click-to-talk button on a website or a hyperlink placed in an email.
Even though Click 2 Call is usually used to describe the technology, it's misleading, and Request a Call Back would be more accurate. And this is why.
Click 2 Call requires customers to enter their phone number on a web interface. This number is then submitted to an operator at the company who calls the customer.
What makes this technology unique from previous technologies is that the customer isn't required to download any fancy applications on their computer. This is helpful because many people are reluctant to download apps due to malware and viruses.
Click 2 Call provides numerous benefits to small businesses operating on a tight budget. Here are some of those benefits:
No More Waiting on Hold for the Next Available Agent
Click 2 Call has no waiting list. Submit your phone number and an agent will call you back immediately.
There are certain days and times during the day when call traffic is high. Click 2 Call allows you to effectively manage call-back requests of your customers easily.
Click 2 Call allows you to manage your calls effectively by providing access to your call logs. Your data is also encrypted and protected.
Click 2 Call is simple to operate, both for the customer and the website owner. Deploying Click 2 Call technology on your website is as simple as inserting code on your website.
Click 2 Call is a must-have feature integrated into your website or CRM. As a result of the cost-effectiveness and versatility of cloud communications, millions of small businesses have realized the potential of these technologies, particularly during this pandemic time.
AppliPlus, a leading cloud communication solutions provider in India, stands at the forefront of helping small businesses boost productivity.