The COVID-19 pandemic has caused and continues to cause massive economic disruptions across the world. The pandemic has redefined how people work and earn their living. Millions of people are forced to work from home, making employees and the corporations they work for becoming more dependent on digital technologies.
In this new environment, employers have had to adapt and make contingency plans to continue providing their services and products whilst adhering to the measures put in place to safeguard themselves from the COVID-19 pandemic. Working from-home (WFH) models as alternative working arrangements to what many employees were previously accustomed to are among the work models that employers have been exploring in their quest to continue providing their services and products to their target audience.
The COVID-19 pandemic undoubtedly brought many challenges to the telecommunication industry. Among them was a sharp spike in data usage within neighborhoods as the home became the center of our everyday life. Children began being educated via home-schooling and employees now had office setups within their domestic spaces complete with computer peripherals and high-speed internet connectivity.